Privacy Policy

Effective Date: 4/23/26

Multifamily Operating System ("MFOS," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, submit forms, book calls, or communicate with us by email, phone, or text message.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Business information

Property or investment-related information you submit through forms

Appointment or inquiry details

Payment and billing information (processed through secure third-party providers)

We may also collect technical information such as:

IP address

Browser type

Device type

Pages visited

Referral source

Cookies and tracking data

2. How We Use Your Information

We may use your information to:

Respond to your inquiries

Schedule calls or consultations

Deliver services, products, or onboarding materials

Send account updates and service-related communications

Send reminders related to appointments, forms, or requested information

Improve our website, systems, and customer experience

Process transactions

Provide support

Send marketing or promotional communications where permitted by law

3. SMS and Text Messaging

If you provide your phone number through our forms, scheduling tools, or other contact methods, you may receive text messages from Multifamily Operating System related to:

Your inquiry

Appointment confirmations and reminders

Account updates

Service-related communication

Requested follow-up regarding our products or services

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

We do not sell or share SMS opt-in data or consent with third parties for marketing purposes.

4. Email Communications

By providing your email address, you may receive email communications related to your inquiry, onboarding, account activity, educational content, updates, or marketing messages. You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers only as necessary to operate our business and provide our services, including:

CRM and communication platforms

Payment processors

Scheduling tools

Email delivery providers

Automation and workflow tools

Analytics and hosting providers

These providers are only given access to the information needed to perform their services.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyze website performance, and support marketing efforts. You may adjust your browser settings to disable cookies, though some features of the site may not function properly.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information. However, no system or method of transmission over the internet can be guaranteed to be 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your information. To make a request, please contact us using the information below.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Multifamily Operating System
Email: [email protected]
Phone: (805) 894-0698
Website: https://www.multifamilyoperatingsystem.com